Frequently Asked Question

Why should I join solidblanc.com?
By registering on solidblanc.com you have already created your own account to which only you have
access. You can thus make your purchases more easily and quickly and track your order without
being transferred to external links of the courier company.

Why should I subscribe to the solidblanc.com Newsletter?
At solidblanc.com we constantly have new offers and new product deliveries. By subscribing to the
solidblanc.com newsletter, you are immediately informed about the products you are interested in and
about all the new offers and discounts on solidblanc.com.

How do you manage to ship my products so quickly?
solidblanc.com is one of the few eshops that operates with a real warehouse, which means that all
products shown as "available" to the user and allowed pieces, are actually available on our shelves.
The shipping process is supported by a modern inventory management system and a well-organized
warehouse, infrastructure that allows us to fulfill your order the same day you place it on our site.

Are all products readily available?
solidblanc.com makes every effort to ensure that all of its products are immediately available using
modern computerized warehouse inventory tracking. By constantly checking the stocks, we make
sure to depict the correct availability of the products. In case any of the products are not available at
the pharmacy, the waiting time can reach 3 - 4 working days. In the event that a product is
discontinued or running out, the solidblanc.com order department will contact you and inform you of
the exact time of receipt of your products.

If I receive my package and the products in it are different from what I ordered, damaged, expired or
spilled, what is the process?
solidblanc.com will replace your package if you send us photos (to our email orders@solidblanc.com)
with your package where the products you have chosen appear damaged or spilled. You will also
provide us with your details (contact phone number, name and order number). The process should be
done in 24 hours from the moment you have received your parcel from the carrier.

Can I have product samples in my order?
solidblanc.com tries to secure as many samples of the products as possible, in order for them to be
tested by our consumers - customers and to have an opinion on the specific products. Unfortunately,
several times the supplier companies that send us samples of their products, do not have stocks or
send us very little due to their high production costs.

How long does it take to receive my order?
Product availability is real and products are shipped immediately as soon as you place your order.
Through the connection we have with SHIPPY PRO, when completing your order, you will already be
informed of the actual time required for delivery.

Can I return a product?
See terms on our Returns Policy page

How can I contact solidblanc.com?
You can contact us by e-mail at info@solidblanc.com for general enquiries. We are available to serve
you 365 24/7.

Is my personal data safe?
solidblanc.com considers any information provided by the user regarding his personal data or his
order to be confidential and confidential and is therefore expressly committed to the non-disclosure,
exchange, sale or disclosure of personal data and customer information. See more information on our
Terms of Use – Privacy Policy page